GUIDE

Even though cicé tries to be as transparent as possible, questions do arise from time to time, which we are of course happy to answer.
We have compiled the most frequently asked questions here. Of course, we are also happy to answer your questions personally at info@cice.de or 040 / 806069240.

Even though cicé tries to be as transparent as possible, questions do arise from time to time, which we are of course happy to answer. We have compiled the most frequently asked questions here. Of course, we are also happy to answer your questions personally at info@cice.de or 040 / 806069240.

Our products

This depends on the individual skin type and personal requirements. As a guide: From the mid-20s, our skin's ability to store moisture slowly diminishes and begins to age. To start with high-quality skin care at this age, we like to recommend our Cleansing Foam and our Hydromask, which compensates for the incipient loss of moisture. From the early 30s, the first lines and wrinkles usually start to appear. Day and Night Care products can then be richer and contain anti-aging ingredients.

No. But there are major parallels to natural cosmetics at cicé: We use a lot of natural oils and plant extracts, do not use mineral oils, kerosenes, parabens and microplastics, and provide transparent information about all ingredients on our website - just as natural cosmetics manufacturers do. The difference to natural cosmetics is that we also use synthetically produced active ingredients.

Synthetic active ingredients for active anti-aging
When we talk about anti-aging, we have to distinguish between two phenomena: Firstly, the slowing down of skin aging and secondly, an active reduction of wrinkles, bags under the eyes, sagging skin and cellulite. As far as the first point is concerned, a lot can be achieved here with natural cosmetics, because in order for the skin not to age so quickly, it needs above all intensive moisture and care as well as antioxidant protection. Natural active ingredients can certainly provide this - even if not in the same active ingredient concentrations and the same active ingredient stability as synthetically produced active ingredients. But at the latest when it comes to the second point - active anti-aging - natural cosmetics reach their limits. Bioactive peptides and other active substances that demonstrably reduce wrinkles and bags under the eyes (proven in placebo-controlled, double-blind studies) and help the skin regain more elasticity are always produced synthetically. Which, by the way, does not mean that they are more harmful to our health than natural active ingredients - on the contrary. Natural substances often have a higher allergy potential than synthetically produced active ingredients.

Here you can read in detail how our love of animals and environmental awareness shape our work.

Here we recommend an intensive application of the cicé Hydromask. Apply the mask richly to the dry areas in the evening for at least ten consecutive days and ideally apply cicé Night Care over it. Leave both to work overnight and repeat the intensive application until the dry areas have disappeared.

A regular cleansing routine (morning and evening) with the cicé Cleansing Foam and the cicé Toner is important. In the evening, you can apply the cicé Peeling Serum after the toner and leave it to work overnight. It removes horny skin particles and moisturizes the skin, but not oil. The result is a delicate, fine-pored complexion.

For expression lines (frown lines, forehead wrinkles, crow's feet) we recommend cicé Deep Lift. It contains a combination of various highly effective substances that - similar to Botox, but much weaker - relax the facial muscles.

"I have been enthusiastically using the Peeling, Eye Care and Hydromask for some time. Even with my rosacea, the products are very effective and skin-soothing..." 
Time and again, we get feedback like this: customers with irritated skin, neurodermatitis, rosacea, couperose or age-related acne finally feel they are in good hands with cicé after an often long ordeal. But why is cicé so well tolerated by very sensitive, irritated or even diseased skin? Of course, we avoid irritating and allergenic ingredients. But the secret is the skin-soothing, wound-healing and anti-inflammatory active ingredients. They soothe redness, irritation and impurities - and the skin finally comes to rest. Also part of the cicé routine: the gentle Cleansing Foam, which does not disturb the pH value of the skin and does not remove any oils, and the Peeling Serum, which reduces strong cornifications in acne and refines the skin's appearance.

All Skincare products can be used during pregnancy and breastfeeding. We occasionally receive inquiries about vitamin A in Night Care as well as in exfoliating serum. At 0.1%, the vitamin A content in cicé Night Care is so low that it poses no risk. The main active ingredients in the Peeling Serum are citric acid, lactic acid and malic acid. These active ingredients are safe for pregnant and nursing women. Skepticism could stem from the active ingredients glycolic acid and salicylic acid, which should not enter the blood in high doses during pregnancy. For this, however, the substances would have to be taken orally in high concentrations. The cicé Peeling Serum contains 0.04% glycolic acid and 0.008% salicylic acid and is only applied externally. If there is still any uncertainty, we recommend that you seek a second opinion from your gynecologist.

The pH value of all products is between 5 and 5.5 - i.e. in the skin-friendly range below 6. The pH value of the cicé Peeling Serum is even lower at 4.1-4.3 due to the fruit acids.

In principle, all perfumes, even well-tolerated ones, should only be used very sparingly. Therefore, we do not perfume some of our products (Cleansing Foam, Hydromask, Hand Care) at all. For some products, however, perfuming is necessary to mask the inherent odor of the natural oils or active ingredients. We perfume these very weakly. The perfume content in our perfumed products is between 0.2 and 0.3%.

Both our skincare and our supplements can be combined with other brands without any problems. Just remember to choose products without mineral oils, kerosenes, silicone oils, parabens, microplastics and other critical ingredients - otherwise the positive effect of cicé is invalidated. 

cicé Cell Support: Take one capsule daily with a meal. cicé Cell Support can be easily combined with the other supplements of cicé. Read more about cicé Cell Support here.

cicé Soul Caps: Take two capsules in the morning or at noon with a meal. cicé Soul Caps can easily be combined with the other supplements of cicé. Read more about cicé Soul Caps here. 

cicé Immune Drops: If needed, add six strokes to 450 ml of water in the morning or at noon, shake vigorously and drink in small sips. cicé Immune Drops can easily be combined with the other cicé supplements. Read more about cicé Immune Drops and the innovative Solu-Smart technology here.

No. We deliberately do without a light protection filter in our Day Care because we are not just looking at the skin, but the whole body. In Germany, there is a widespread deficiency of the "sun vitamin" D. An undersupply of vitamin D brings with it a high risk of suffering from osteoporosis in old age - and there are also indications of links with the development of serious diseases. That is why we recommend the individual use of light protection products - depending on the strength of the sun's rays and the length of time spent in the sun. Our Day Care can be combined with all light protection products.

By the way: natural oils have a sun protection factor of 4 to 5. Due to its high proportion of natural oils, our Day Care already offers a light, natural sun protection, but we do not officially indicate this.

Good to know: In the next few months, we will launch our own sun protection product. We will keep you up to date!

Not necessarily, because cicé Day and Night Care are also suitable for the eye area. We recommend our Eye Care especially for dark circles, bags under the eyes and a clear formation of wrinkles in the eye region. Then it is advisable to use a care that is specially adapted to the very thin and sensitive skin in the eye region. Even if you want to conscientiously prevent these phenomena, Eye Care is highly recommended.

No, not in the classic sense. In case of increased moisture requirements, we recommend regular use of the cicé Hydromask. It can be applied as a 10-minute mask in case of acute dryness. Then remove with water and pamper the skin with cicé Day Care - for plump, nourished skin. If the skin is permanently dry, the Hydromask can be applied two to three times a week under the Night Care and left to work overnight. The cicé Night Care regenerates the skin barrier; this allows the skin to better retain moisture. The combination of both products provides intensive moisture, soothes the skin and gives a wonderfully even complexion the next morning.

This depends on the individual skin type and personal requirements. As a guide: From the mid-20s, our skin's ability to store moisture slowly diminishes and begins to age. To start with high-quality skin care at this age, we like to recommend our Cleansing Foam and our Hydromask, which compensates for the incipient loss of moisture. From the early 30s, the first lines and wrinkles usually start to appear. Day and Night Care products can then be richer and contain anti-aging ingredients.

No. But there are major parallels to natural cosmetics at cicé: We use a lot of natural oils and plant extracts, do not use mineral oils, kerosenes, parabens and microplastics, and provide transparent information about all ingredients on our website - just as natural cosmetics manufacturers do. The difference to natural cosmetics is that we also use synthetically produced active ingredients.

Synthetic active ingredients for active anti-aging
When we talk about anti-aging, we have to distinguish between two phenomena: Firstly, the slowing down of skin aging and secondly, an active reduction of wrinkles, bags under the eyes, sagging skin and cellulite. As far as the first point is concerned, a lot can be achieved here with natural cosmetics, because in order for the skin not to age so quickly, it needs above all intensive moisture and care as well as antioxidant protection. Natural active ingredients can certainly provide this - even if not in the same active ingredient concentrations and the same active ingredient stability as synthetically produced active ingredients. But at the latest when it comes to the second point - active anti-aging - natural cosmetics reach their limits. Bioactive peptides and other active substances that demonstrably reduce wrinkles and bags under the eyes (proven in placebo-controlled, double-blind studies) and help the skin regain more elasticity are always produced synthetically. Which, by the way, does not mean that they are more harmful to our health than natural active ingredients - on the contrary. Natural substances often have a higher allergy potential than synthetically produced active ingredients.

Here you can read in detail how our love of animals and environmental awareness shape our work.

Here we recommend an intensive application of the cicé Hydromask. Apply the mask richly to the dry areas in the evening for at least ten consecutive days and ideally apply cicé Night Care over it. Leave both to work overnight and repeat the intensive application until the dry areas have disappeared.

A regular cleansing routine (morning and evening) with the cicé Cleansing Foam and the cicé Toner is important. In the evening, you can apply the cicé Peeling Serum after the toner and leave it to work overnight. It removes horny skin particles and moisturizes the skin, but not oil. The result is a delicate, fine-pored complexion.

For expression lines (frown lines, forehead wrinkles, crow's feet) we recommend cicé Deep Lift. It contains a combination of various highly effective substances that - similar to Botox, but much weaker - relax the facial muscles.

"I have been enthusiastically using the Peeling, Eye Care and Hydromask for some time. Even with my rosacea, the products are very effective and skin-soothing..." 
Time and again, we get feedback like this: customers with irritated skin, neurodermatitis, rosacea, couperose or age-related acne finally feel they are in good hands with cicé after an often long ordeal. But why is cicé so well tolerated by very sensitive, irritated or even diseased skin? Of course, we avoid irritating and allergenic ingredients. But the secret is the skin-soothing, wound-healing and anti-inflammatory active ingredients. They soothe redness, irritation and impurities - and the skin finally comes to rest. Also part of the cicé routine: the gentle Cleansing Foam, which does not disturb the pH value of the skin and does not remove any oils, and the Peeling Serum, which reduces strong cornifications in acne and refines the skin's appearance.

All Skincare products can be used during pregnancy and breastfeeding. We occasionally receive inquiries about vitamin A in Night Care as well as in exfoliating serum. At 0.1%, the vitamin A content in cicé Night Care is so low that it poses no risk. The main active ingredients in the Peeling Serum are citric acid, lactic acid and malic acid. These active ingredients are safe for pregnant and nursing women. Skepticism could stem from the active ingredients glycolic acid and salicylic acid, which should not enter the blood in high doses during pregnancy. For this, however, the substances would have to be taken orally in high concentrations. The cicé Peeling Serum contains 0.04% glycolic acid and 0.008% salicylic acid and is only applied externally. If there is still any uncertainty, we recommend that you seek a second opinion from your gynecologist.

The pH value of all products is between 5 and 5.5 - i.e. in the skin-friendly range below 6. The pH value of the cicé Peeling Serum is even lower at 4.1-4.3 due to the fruit acids.

In principle, all perfumes, even well-tolerated ones, should only be used very sparingly. Therefore, we do not perfume some of our products (Cleansing Foam, Hydromask, Hand Care) at all. For some products, however, perfuming is necessary to mask the inherent odor of the natural oils or active ingredients. We perfume these very weakly. The perfume content in our perfumed products is between 0.2 and 0.3%.

Both our skincare and our supplements can be combined with other brands without any problems. Just remember to choose products without mineral oils, kerosenes, silicone oils, parabens, microplastics and other critical ingredients - otherwise the positive effect of cicé is invalidated. 

cicé Cell Support: Take one capsule daily with a meal. cicé Cell Support can be easily combined with the other supplements of cicé. Read more about cicé Cell Support here.

cicé Soul Caps: Take two capsules in the morning or at noon with a meal. cicé Soul Caps can easily be combined with the other supplements of cicé. Read more about cicé Soul Caps here. 

cicé Immune Drops: If needed, add six strokes to 450 ml of water in the morning or at noon, shake vigorously and drink in small sips. cicé Immune Drops can easily be combined with the other cicé supplements. Read more about cicé Immune Drops and the innovative Solu-Smart technology here.

 

 

No. We deliberately do without a light protection filter in our Day Care because we are not just looking at the skin, but the whole body. In Germany, there is a widespread deficiency of the "sun vitamin" D. An undersupply of vitamin D brings with it a high risk of suffering from osteoporosis in old age - and there are also indications of links with the development of serious diseases. That is why we recommend the individual use of light protection products - depending on the strength of the sun's rays and the length of time spent in the sun. Our Day Care can be combined with all light protection products.

By the way: natural oils have a sun protection factor of 4 to 5. Due to its high proportion of natural oils, our Day Care already offers a light, natural sun protection, but we do not officially indicate this.

Good to know: In the next few months, we will launch our own sun protection product. We will keep you up to date!

Not necessarily, because cicé Day and Night Care are also suitable for the eye area. We recommend our Eye Care especially for dark circles, bags under the eyes and a clear formation of wrinkles in the eye region. Then it is advisable to use a care that is specially adapted to the very thin and sensitive skin in the eye region. Even if you want to conscientiously prevent these phenomena, Eye Care is highly recommended.

No, not in the classic sense. In case of increased moisture requirements, we recommend regular use of the cicé Hydromask. It can be applied as a 10-minute mask in case of acute dryness. Then remove with water and pamper the skin with cicé Day Care - for plump, nourished skin. If the skin is permanently dry, the Hydromask can be applied two to three times a week under the Night Care and left to work overnight. The cicé Night Care regenerates the skin barrier; this allows the skin to better retain moisture. The combination of both products provides intensive moisture, soothes the skin and gives a wonderfully even complexion the next morning.

Our service

Since we unfortunately had to make bad experiences, we have decided to play it safe with the first order and require some form of advance payment (prepayment, direct debit, Paypal or cash on delivery). For all following orders you are very welcome to pay by invoice. We hope for your understanding.

All orders received on weekdays until 14:00 will be shipped the same day and within Germany usually delivered the next day, but no later than the day after next. Exception: If you choose "Prepayment" as payment method, the order will be shipped only after receipt of payment.

Here you can find our studios. cicé is currently available mainly in studios in Hamburg. In 2022, we want to gain new studios as partners throughout Germany. Do you have a favorite studio where you would like to see cicé? Then we would be delighted to hear from you at info@cice.de. Do you have a studio yourself and would like to become a cicé partner? Feel free to contact us at sales@cice.de!

Yes, we have long-standing collaborations and partnerships with great bloggers and journalists. We are always happy about serious inquiries and then decide individually if a cooperation fits and we find each other. There should be a serious interest specifically in cicé. If you would like to propose a cooperation, please contact us at info@cice.de. Unfortunately, we cannot consider every request.

We use airless dispensers that do not require a riser tube. Instead, the inner bottom of the dispenser lifts up when in use. The advantage is that no air is drawn into the dispenser. This protects the active ingredient stability of the creams, masks and serums.

We use airless dispensers for all products (with the exception of cleansing foam, toner and hand care) to protect the active ingredient stability of the creams and to enable optimal dosing. These dispensers do not contain a riser tube, so no air is drawn into the dispenser during use. Instead, the inner bottom of the dispenser lifts upward during pumping. This mechanism is activated the first time the dispenser is used. If this does not work despite repeated pumping, you can hold the dispenser upside down once and shake it vigorously or tap it on the table - and then try pumping again. If the dispenser still does not work, please contact us. We will take care of your concern immediately.

Within the first 14 days after your order and if the products are still unopened, our cancellation policy applies.

We do not take back opened products. Should an incompatibility occur after using the products, please send us a short email with the order or invoice number and the description of the incompatibility. We will then get back to you within 24 hours. 

To avoid this case, we offer free samples. This way you can test the products extensively in advance and determine whether your skin tolerates the products well.

Since we unfortunately had to make bad experiences, we have decided to play it safe with the first order and require some form of advance payment (prepayment, direct debit, Paypal or cash on delivery). For all following orders you are very welcome to pay by invoice. We hope for your understanding.

All orders received on weekdays until 14:00 will be shipped the same day and within Germany usually delivered the next day, but no later than the day after next. Exception: If you choose "Prepayment" as payment method, the order will be shipped only after receipt of payment.

Here you can find our studios. cicé is currently available mainly in studios in Hamburg. In 2022, we want to gain new studios as partners throughout Germany. Do you have a favorite studio where you would like to see cicé? Then we would be delighted to hear from you at info@cice.de. Do you have a studio yourself and would like to become a cicé partner? Feel free to contact us at sales@cice.de!

Yes, we have long-standing collaborations and partnerships with great bloggers and journalists. We are always happy about serious inquiries and then decide individually if a cooperation fits and we find each other. There should be a serious interest specifically in cicé. If you would like to propose a cooperation, please contact us at info@cice.de. Unfortunately, we cannot consider every request.

We use airless dispensers that do not require a riser tube. Instead, the inner bottom of the dispenser lifts up when in use. The advantage is that no air is drawn into the dispenser. This protects the active ingredient stability of the creams, masks and serums.

We use airless dispensers for all products (with the exception of cleansing foam, toner and hand care) to protect the active ingredient stability of the creams and to enable optimal dosing. These dispensers do not contain a riser tube, so no air is drawn into the dispenser during use. Instead, the inner bottom of the dispenser lifts upward during pumping. This mechanism is activated the first time the dispenser is used. If this does not work despite repeated pumping, you can hold the dispenser upside down once and shake it vigorously or tap it on the table - and then try pumping again. If the dispenser still does not work, please contact us. We will take care of your concern immediately.

Within the first 14 days after your order and if the products are still unopened, our cancellation policy applies.

We do not take back opened products. Should an incompatibility occur after using the products, please send us a short email with the order or invoice number and the description of the incompatibility. We will then get back to you within 24 hours. 

To avoid this case, we offer free samples. This way you can test the products extensively in advance and determine whether your skin tolerates the products well.