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Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must send us
cossana GmbH
Sternstrasse 7
20357 Hamburg
Fax: +49 (0)40 8060 6924 9
E-mail: info@cice.de
www.cice.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of the decision to revoke the contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from the contract, we will refund all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from the contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The time limit is met if you send the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods.

Our products are sealed for hygienic reasons. After you have removed the seal, a recall is excluded.

End of the cancellation policy

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ABOUT CICÉ

In 2007, Catharina von Rogister and Bernadette Brysch laid the foundation for cicé by developing highly effective day care, night care and eye care. Over the years, three products became two lines of skincare and supplements. And two convinced founders became an enthusiastic team of seven women. They all live for the idea of offering their customers an extraordinary experience from ordering to using the products.

Postfilialen- / Packstations-Suche
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cicé Pflegeroutinen
Die Pflegeroutinen mit cicé sind leicht nachzuvollziehen und umfassen nur wenige Produkte. Neueinsteigern empfehlen wir, mit der Tages- und Nachtpflege zu starten und die Morgen- und Abendroutine nach und nach durch weitere Produkte zu ergänzen - je nach Bedürfnis der Haut. Bei Fragen beraten wir Sie gerne persönlich: 040 / 806069240 oder info@cice.de.

Morning Routine
Evening Routine