Right of Cancellation

You have the right to cancel this contract without citing a reason within fourteen days. The cancellation period of fourteen days begins on the day on which either you, or a third party named by you other than the transportation agent, has taken possession of the goods.

To take advantage of your right of cancellation, you must inform us via explicit declaration (for example, via postal mail, fax or email) of your decision to cancel the contract at

cossana GmbH
Sternstraße 7
20357 Hamburg
Fax: 040/806069249
Email: info@cice.de

You may use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the cancellation period, it is sufficient that you dispatch your notification prior to the expiration date.

Consequences of Cancellation

If you cancel the contract, we will promptly reimburse you all payments we received from you, including shipping costs (unless additional costs beyond our standard shipping were incurred by us due to your request for expedited shipping) and at least within fourteen days from the day we received your cancellation notification. Our method of payment will be the same as you used for the original transaction unless something else was explicitly agreed with you; under no circumstances will you be charged any fees.

We have the right to deny reimbursement until we have received the return goods, or until you provide proof of having dispatched the goods, whichever is the earlier date.

You must return or hand over the goods promptly and at least within fourteen days after notifying us of the cancellation. The grace period is granted if the customer dispatches the goods within fourteen days. The direct costs of return shipping are at your expense.
You will be responsible for any possible loss of value of the goods only if, after checking the condition, properties and functionality of the goods, such loss of value was incurred due to unnecessary handling on your part.

End of Right of Cancellation information