Delivery Conditions

Deliveries are made within Germany and to the following countries: Andorra, Belgium, Brazil, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Rumania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Hungary, United Kingdom, United States, Cyprus.

Shipment is made quickly and securely by our transportation provider DHL. All orders received by us weekdays by 2:00 p.m., are processed by us immediately and handed over to DHL the same day. Please note that for prepaid orders we will await receipt of payment before we ship.

Unless noted otherwise in the product description, delivery within Germany is made within 1 -2 days, and within 5 – 7 days for shipments to other countries. Please note that no deliveries are made on Sundays and holidays.

Shipping Costs

Within Germany there will be no shipping charges on orders of at least 80.00 Euro. On orders below 80.00 Euro, the shipping charge is 5.00 Euro. If you redeem a coupon that brings the order value below 80.00 Euro, shipping costs will be charged.

On orders of at least 100.00 Euro from outside Germany there will be no shipping charge. On orders below 100.00 Euro, the shipping charge is 7.00 Euro. If you redeem a coupon that brings the order value below 100.00 Euro, shipping costs will be charged. Please note that on orders from non-EU countries, customs duty, value-added tax and customs clearance charges may be due in addition to the invoice for goods and shipping costs.

Payment Methods

For deliveries within Germany you have the following payment methods available to you:
Prepayment via remittance, PayPal, amazon pay, COD (incl. a EUR 3.00 fee), SEPA debit, and against invoice (only with your second order)

For deliveries outside Germany you have the following payment methods available to you:
Prepayment via remittance, PayPal and against invoice (only with your second order)

Our banking connection:
Cossana GmbH

IBAN: DE58 2904 0090 0316 9240 00

BIC: COBADEFFXXX

Complaints

In case of complaints, please contact us promptly at any time via email at info@cice.de or by telephone at +49 (0)40 8060 6924 0 with a brief description of your case. On working days we will respond within 24 hours with all information and assistance. 

The estimated shipping costs can only be used if the basket is not empty.