Our company was founded in 2007 by Bernadette Brysch and Catharina von Rogister in Hamburg. We develop better-aging products: our skincare with skin-soothing plant extracts and supplements with highly effective micronutrients. We ship our products from the Schanzenviertel in Hamburg to customers in Germany, Austria and Switzerland.
Behind cicé is a team that has other priorities than maximizing profits. What is really important to us:
All customers are looked after personally, warmly and with a great deal of expertise - from the sending of free samples and the individual answering of all open questions to the processing and checking of every order by at least two female employees.
The most important principle: A purchase must always be a conscious decision. We do not want to seduce people into buying, but to convince them with highly effective products. Therefore, the offer of free samples is essential for us - as well as transparent and detailed information on our website. The beautiful result is very high customer satisfaction: the repurchase rate is over 70% and the ratings in the cicé online store speak for themselves.
All employees assume a special degree of responsibility for each other and for the company. This strong commitment is supported by an employee-friendly structure: each employee adapts her hours and working time to her private life. The cicé founders are convinced that work-life balance comes first - and then success.
Responsibility is a key issue for us. We prefer to hire rather than outsource processes to external service providers. In this way, we are in control of the well-being of those who contribute to the creation of value in our company. And we invest in the next generation: Our company is a training center for wholesale and retail merchants as well as for e-commerce.
In the company's 15-year history, we have already mastered nine parental leaves and hired two women who had little knowledge of German at the time they were hired. We are growing together and doing so very successfully.
Responsible treatment of animals
cicé carries the PETA crueltyfree seal. Since questions about animal testing were coming in more and more frequently, we decided to have officially confirmed what has always been a matter of course for us: cicé does not test on animals. We do not commission animal testing abroad. We do not sell our products in countries that require animal testing. And we ensure that our suppliers do not test our ingredients on animals either.
In addition, all cicé products are vegan - with the exception of cicé Day Care. It contains xanthan gum, which is purified with egg white. This ingredient therefore comes into contact with an animal product and may not subsequently be declared vegan.
The cicé products are free of microplastics, mineral oils and silicone oils.
They are manufactured in Germany and Austria - predominantly in a production facility with its own photovoltaic system. The packaging (dispensers and folding boxes) is also 90% produced in Germany. This avoids long delivery routes.
For shipping to customers, the products are packed lovingly and plastic-free in boxes made of recycled paper and shipped climate-neutral with DHL GOGREEN.
The cicé office is supplied with 100% green electricity and heated with district heating. All female employees come to work by bicycle or public transport. The company finances job bikes. In the company's 15-year history, air travel has only been used as a means of transport for three business trips.
We use resources from nature for cicé and pollute our environment through production and transport. That's why it's important to us to give something back: Since 2020, one square meter of flowering meadow has been planted for every product sold. In this way, we are creating a space that endangered insect species, birds and field hares need to survive. The implementation is carried out by the Blütenfreunde am Schaalsee.
Why does cicé use plastic dispensers?
Glass containers are not the right choice for cicé due to the high energy consumption during production and recycling. In addition, further packaging material would be necessary to ship the dispensers in a break-proof way. Shipping is also more energy-intensive because glass containers are heavier. In addition, cicé relies on airless dispensers - partly for ecological reasons. And these are always made of plastic.
Why are airless dispensers also good from an ecological point of view?
Neither germs nor oxygen can penetrate these dispensers. So the products are never really "opened" and therefore have an extremely long shelf life. A clear plus in terms of sustainability - because far too many half-full cosmetic products are thrown away.
Can the dispensers be returned and refilled?
For technical reasons, this is not possible with airless dispensers. Please dispose of them in the yellow garbage can: cicé dispensers are made of the very recyclable materials PP and SAN. Half of the cicé dispensers are already COTREP and ECOCERT certified! By the way, cicé does not use dark plastic because it is more difficult to recycle.