Payment & Shipping

Payment options

Customers from Germany have the following payment options:
Invoice (only from the 2nd order)
PayPal
SEPA direct debit
Prepayment by bank transfer
Cash on delivery (plus 3 Euro fee)

Customers from abroad have the following payment options:
Invoice (only from the 2nd order)
PayPal
Prepayment by bank transfer

Our bank details:
cossana GmbH
IBAN: DE58 2904 0090 0316 9240 00
BIC: COBADEFFXXX

Shipping

We deliver within Germany and to the following countries: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States of America.

Shipping is fast and secure with DHL.

All orders received by 2 pm on weekdays will be shipped the same day. If you pay in advance, we will ship only after we have received your payment.

Delivery takes place within 1-2 working days in Germany and within 5-7 working days in all other countries. 

Shipping costs

Within Germany we ship free of charge from an order value of 50 Euro. For orders under 50 Euro we charge 5 Euro shipping costs. 

For orders from other European countries we ship free of charge from an order value of 150 euros. For orders under 150 euros we charge a shipping fee of 10 euros.

For orders from non-European countries we ship free of charge from an order value of 200 euros. For orders under 250 euros we charge 20 euros shipping costs.

Please note that for delivery to countries outside the EU, customs duties, VAT and customs clearance costs may be added to the invoice amount and shipping costs. Please check with your local customs office.